KiwiCombo Pass Booking Terms & Conditions
Fair Trading Contract
We wish to set out clearly the responsibilities which we, at South Pacific Travellers' World Ltd, have to you and which you, in turn, have to us when a contract is made between us. A contract will exist as soon as we confirm your booking and you make payment either to us or our approved agent. The contract will include everyone on our confirmation/invoice to you. We are obliged to provide you with the travel arrangements you have booked with us on the terms clearly stated below and within this website. Your contract is entered into with South Pacific Travellers' World Ltd, New Zealand.
Confirmation of your Booking
Please make your booking request via the online booking form on our website.
Your booking is considered to be confirmed and accepted in respect of all persons travelling when we issue a confirmation to you.
If you book via a Travel Agent, we will address your confirmation and all on-going correspondence to that agent. All monies paid by you to your Travel Agent will be held on behalf of South Pacific Travellers' World.
If you book direct via our website, all correspondence will be sent to the address of the first person on the booking file unless you tell us otherwise.
Upon receipt of full payment we will issue service vouchers for each component of your travel arrangements with us. Your vouchers will be dispatched to you or your agent prior to your departure or will be sent to your first night’s accommodation awaiting your arrival in New Zealand.
Deposits and Payments
A non-refundable deposit of NZ$500 per person must be received in order to confirm and hold reservations. Any additional deposits required by suppliers will also be collected at this time. Balance of payment is due 30 days prior to travel. Failure to pay deposit or full payment will result in the cancellation of your reservations. Your payment of deposit confirms that you have read, understood and accepted our terms and conditions
We are pleased to accept Visa and Mastercard at no extra charge.
Booking Amendments by You
If you wish to change your travel arrangements in any way after we have confirmed your booking, we shall endeavour to meet your wishes. An amendment fee of 10% of total booking amount will be charged to cover our administration and communication costs. We may also need to pass on any amendment/cancellation fees imposed by our suppliers. Please remember you have entered into a contract with us regarding the individual services and you cannot change these without our permission. Please do not change or cancel a service by contacting the service provider/s direct. All requests should be made directly to our South Pacific Travellers World (SPTW) office. Failure to obtain our permission to change your arrangements as confirmed by SPTW may result in cancellation of your arrangements with cancellation fees as outlined below being applicable.
Booking Cancellations by You - Our Cancellation Fees
For cancellations 31 or more days prior to departure: your deposit plus a further 10% of the total package price.
For cancellations 15-30 days prior to travel: your deposit plus a further 20% of the total package price.
For cancellations 0-14 days prior to travel: 100% of total fare.
Any cancellation fees imposed by suppliers will also be charged. A cancellation can only be accepted in writing either from the person who made the booking or the Travel Agent through whom the booking was made. The cancellation will be effective from the date on which it is received by us.
Any unused or partially-used sections of the travel arrangements are non-refundable. You may be able to claim a refund of your cancellation charges from your insurance company, if the reason for your cancellation complies with the terms of your insurance cover.
Changes After Your Travel Arrangements Have Commenced
It is unlikely that we will need to make any changes to your arrangements but sometimes it is unavoidable. SPTW Ltd reserves the right to alter fares, amend itineraries or to cancel arrangements. Assistance will be provided to make alternative arrangements to a similar value when/where practical. Refunds are not available where circumstances arise beyond the control of SPTW Ltd necessitating alternative arrangements be made to ensure the safety and/or further participation and enjoyment of your holiday.
The fares for our travel arrangements are correct as at 01 November 2016. We reserve the right to adjust these as necessary. The appropriate fare will be confirmed to you at the time of confirmation. If it is different to what you had expected then you do not have to proceed with the booking. Once you have paid for your travel arrangements in full we will hold the price. The inclusions in each fare are clearly stated in the product information. All other expenses such as refreshments, laundry, visa/passport fees, telephone and communication costs, taxi fares, excess luggage charges and items of a personal nature are not included.
Our prices include such costs as research and product development, brochure production and distribution, web site development and maintenance, communications and travel documentation. These costs are represented within the package price and no breakdown of costs will be given. All prices advertised are in New Zealand dollars and include 15% Goods and Services Tax.
Accommodation Child Policy
Golden Chain Motels:
A child under 2 years, sharing the same bed as adults is free of charge. A child under 2 years requiring a cot or bed - extra person rate applies.
Go Kiwi Hotels:
First child under 12, sharing with adults and using existing bedding is free of charge. Extra person rate applies to extra child/children.
Special Requests and Needs
Please advise any special needs and/or requests at the time of booking and in writing, to your Travel Agent or South Pacific Travellers' World Ltd. We will endeavour to meet special requests, but cannot guarantee that they will be, nor will we be responsible if any are not met. If you have any medical conditions or disabilities which may affect your travel arrangements, we need to be advised in writing at the time of booking. If we cannot accommodate your needs/requirements, we will advise you at that time.
Website Validity and Accuracy
The packages and prices contained within this website are valid as per the pricing panels. The information in this website has been compiled with diligence and care. Every effort has been made to ensure its accuracy. However, regrettably, errors do sometimes occur. Please check all details at time of confirmation.
South Pacific Travellers' World Ltd shall not be held responsible for any loss or damage to luggage or personal effects and/or damage resulting in death or personal injury, which may arise whilst travelling with South Pacific Travellers' World Ltd or its nominated suppliers.
All transportation, both land and sea, is subject to the terms and conditions of the company providing the transport, some of which limit or exclude liability. These are available from the carriers concerned on request.
Service and Assistance
If an unexpected problem occurs during your travel arrangements then, in your own best interests, please contact our office without delay. Only by doing this can we take steps to remedy the situation and to help you. If you remain dissatisfied any complaint must be made in writing to us within 30 days. Please include your booking reference or voucher numbers – this will help us to respond to you quickly
We strongly recommend that you arrange comprehensive travel insurance at the time you book your trip.
Law and Jurisdiction
Any matters arising in relation to the contract between us will be governed by New Zealand law and subject to the jurisdiction of the Courts of New Zealand.
It is your responsibility to ensure that all necessary travel documents (eg passports, visas) are valid and effective. We strongly recommend that you verify current information with your Travel Agent
Compensation will not be payable if we need to cancel or change your travel arrangements in any way for reasons of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure.
As our planet is forced to maintain ever increasing populations, pollution and damage, we all need to assume personal responsibility to minimise our impact on the environment. At South Pacific Travellers' World, we like to "do our bit". We use as little paper as possible, recycle materials as much as we can (especially printer and fax toner cartridges and packaging) and carpool or use public transport to work when practical. We turn off heaters, air conditioning and lights whenever possible to conserve our hydro energy and generally take time to be thoughtful about our work habits and environment.
Contact Us: Head Office – Sales and Reservations
South Pacific Travellers' World Ltd
Address: Ground Floor, 307 Durham Street North, Christchurch 8013, New Zealand
Postal: P O Box 124, Christchurch 8140, New Zealand
Phone: +64 3 961 5670
Hours: 9.00am - 4.00pm Monday - Friday. We are closed on public holidays and weekends.