When you purchase your Kiwi Combo Pass, you will have decided to purchase either Silver, Gold or Platinum hotel vouchers. Please take the time to familiarise yourself with these options to avoid disappointment during your travels.
If you wish to upgrade your silver vouchers to gold:
If you have purchased silver hotel pass vouchers and you have not made prior reservations, you may choose to stay in a gold category hotel (subject to availability) by paying a surcharge of (incl. GST). The surcharge and silver voucher will be collected on arrival by the hotel.
If you wish to upgrade your gold vouchers to platinum:
If you have purchased gold hotel pass vouchers and you have not made prior reservations, you may choose to stay in a platinum category hotel (subject to availability) by paying a surcharge of (incl. GST). The surcharge and gold voucher will be collected on arrival by the hotel.
If you are travelling on platinum hotel pass vouchers and wish to stay in a gold category hotel, there will be no refund.
If you are travelling on gold hotel pass vouchers and wish to stay in a silver category hotel, there will be no refund.
To identify silver, gold and platinum category hotels, please refer to individual listings.
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