When you have reviewed the information, please contact us by completing the Information Booking Form or sending us a quick email to res@kiwicombopass.co.nz.  We will need to know the number of travellers, your proposed dates of travel, preferred accommodation and rental car requirements. If you have any queries, please let us know and one of our professional travel consultants will assist.

Remember, if you are travelling to New Zealand between October and April, please be sure to book as soon as possible to avoid disappointment.

Not sure where to go, what to do? No problem! Simply complete the form as much as you can and we will be pleased to offer professional advice to assist you.

You can book your KiwiCombo Pass directly with South Pacific Travellers' World.

Click here to send us a query or email us at res@kiwicombopass.co.nz
Click here for booking form

Your booking is considered to be confirmed and accepted in respect of all persons travelling when we issue a confirmation to you or your agent. If you book via a Travel Agent, we will address all on-going correspondence to that agent. All monies paid by you to your Travel Agent will be held on behalf of South Pacific Travellers' World.

If you book direct with South Pacific Travellers' World, all correspondence will be sent to the address of the first person on the booking file unless you tell us otherwise.

Upon receipt of full payment we will issue service vouchers for each component of your travel arrangements with us. Your vouchers will be despatched to you or your agent prior to your departure or will be sent to your first night’s accommodation awaiting your arrival in New Zealand.

Deposits and Payments

A non-refundable deposit of NZ$300 per person, or 10% of the package value,  must be received in order to confirm and hold reservations.  Any additional deposits required by suppliers will also be collected at this time. Balance of payment is due 30 days prior to travel.  Failure to pay deposit or full payment will result in the cancellation of your reservations. Your payment of deposit confirms that you have read, understood and accepted our terms and conditions

Credit Cards

We are pleased to accept Visa and Mastercard.

Booking Amendments by You

If you wish to change your travel arrangements in any way after we have confirmed your booking, we shall endeavour to meet your wishes.  An amendment fee of 5% of total booking amount will be charged to cover our administration and communication costs.  We may also need to pass on any amendment/cancellation fees imposed by our suppliers.  Please remember you have entered into a contract with us regarding the individual services and you cannot change these without our permission. Please do not change or cancel a service by contacting the service provider/s direct. All requests should be made directly to our South Pacific Travellers World office.  Failure to obtain our permission to change your arrangements as confirmed by SPTW may result in cancellation of your arrangements with cancellation fees as outlined below being applicable.

Booking Cancellations by You - Our Cancellation Fees

For cancellations 31 or more days prior to departure: your deposit.  For cancellations 15-30 days prior to travel: your deposit plus a further $100 per person.  For cancellations 0-14 days prior to travel: 100% of total fare.  Any cancellation fees imposed by suppliers will also be charged.  A cancellation can only be accepted in writing either from the person who made the booking or the Travel Agent through whom the booking was made.  The cancellation will be effective from the date on which is is received by us.

Refunds

Any unused or partially-used sections of the travel arrangements are non-refundable. You may be able to claim a refund of your cancellation charges from your insurance company, if the reason for your cancellation complies with the terms of your insurance cover.

Changes After Your Travel Arrangements Have Commenced

It is unlikely that we will need to make any changes to your arrangements but sometimes it is unavoidable.  SPTW Ltd reserves the right to alter fares, amend itineraries or to cancel arrangements.  Assistance will be provided to make alternative arrangements to a similar value when/where practical.  Refunds are not available where circumstances arise beyond the control of SPTW Ltd necessitating alternative arrangements be made to ensure the safety and/or further participation and enjoyment of your holiday.

Fares

The fares for our travel arrangements are correct as at 01 June 2010. We reserve the right to adjust these as necessary. The appropriate fare will be confirmed to you at the time of confirmation. If it is different to what you had expected then you do not have to proceed with the booking. Once you have paid for your travel arrangements in full we will hold the price. The inclusions in each fare are clearly stated in the product information. All other expenses such as refreshments, laundry, visa/passport fees, telephone and communication costs, taxi fares, excess luggage charges and items of a personal nature are not included.

Our prices include such costs as research and product development, brochure production and distribution, web site development and maintenance, communications and travel documentation. These costs are represented within the package price and no breakdown of costs will be given. All prices advertised are in New Zealand dollars and include 12.5% Goods and Services Tax.

Child Policy

Accommodation:

Golden Chain Motel:
A child under 2 years, sharing the same bed as adults is free of charge. A child under 2 years requiring a cot or bed, extra person rate applies.

Go Kiwi Hotel:
First child under 12, sharing with adults and using existing bedding is free of charge. Extra person rate applies to extra child/children.

Click here to view Information and Conditions