Fair Trading Contract We wish to set out clearly the responsibilities which we, at South Pacific Travellers' World Ltd, have to you and which you, in turn, have to us when a contract is made between us. A contract will exist as soon as we confirm your booking and you make payment either to us or our approved agent. The contract will include everyone on our confirmation/invoice to you. We are obliged to provide you with the travel arrangements you have booked with us on the terms clearly stated below and with in this website. Your contract is entered into with South Pacific Travellers' World Ltd, New Zealand.

Special Requests and Needs

Please advise any special needs and/or requests at the time of booking and in writing, to your Travel Agent or South Pacific Travellers' World Ltd. We will endeavour to meet special requests, but cannot guarantee that they will be, nor will we be responsible if any are not met. If you have any medical conditions or disabilities which may affect your travel arrangements, we need to be advised in writing at the time of booking. If we cannot accommodate your needs/requirements, we will advise you at that time.

Website Validity and Accuracy

The packages and prices contained within this website are valid as per the pricing panels. The information in this website has been compiled with diligence and care. Every effort has been made to ensure its accuracy. However regretably errors do sometimes occur. Please check all details at time of confirmation.  

Cancellations or Changes by South Pacific Travellers' World Ltd

It is unlikely that we will need to make any changes to your arrangements but sometimes it is inevitable. South Pacific Travellers' World Ltd reserves the right to alter fares, amend itineraries or to cancel arrangements. Assistance will be provided to make alternative arrangements to a similar value when/where practical.

Refunds are not available where circumstances arise beyond the control of the South Pacific Travellers' World Ltd necessitating alternative arrangements to be made to ensure the safety and /or further participation and enjoyment of your holiday.

Liability

South Pacific Travellers' World Ltd shall not be held responsible for any loss or damage to luggage or personal effects and/or damage resulting in death or personal injury, which may arise whilst travelling with South Pacific Travellers' World Ltd or its nominated suppliers.

All transportation, both land and sea, is subject to the terms and conditions of the company providing the transport, some of which limit or exclude liability. These are available from the carriers concerned on request.

Service and Assistance

If an unexpected problem occurs during your travel arrangements then, in your own best interests, please contact our office without delay. Only by doing this can we take steps to remedy the situation and to help you. If you remain dissatisfied any complaint must be made in writing to us within 30 days. Please include your booking reference or voucher numbers – this will help us to respond to you quickly

Travel Insurance

We strongly recommend that you arrange comprehensive travel insurance at the time you book your trip.

Law and Jurisdiction

Any matters arising in relation to the contract between us will be governed by New Zealand law and subject to the jurisdiction of the Courts of New Zealand.

Travel Documents

It is your responsibility to ensure that all necessary travel documents (eg passports, visas) are valid and effective. We strongly recommend that you verify current information with your Travel Agent

Force Majeure

Compensation will not be payable if we need to cancel or change your travel arrangements in any way for reasons of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure. 

Credit Cards

We are pleased to accept Visa or Mastercard at no extra charge.

Smoking

Under the provisions of the Smoke Free Environment Act (1990), coach services are required to be smoke-free, including on-board rest room where provided. Regular stops are made for passengers' comfort.

 
Head Office – Sales and Reservations

South Pacific Travellers' World Ltd
Address:	Level 1, 538 Wairakei Road, Christchurch, New Zealand
Postal:	P O Box 29 139, Christchurch, New Zealand
Phone:	+64 3 961 5670
Fax:	+64 3 961 6861
Email:	res@southpacifictravellers.co.nz
Operating    Hours:	9.00am - 4.00pm Monday - Friday We are closed on public holidays and weekends.

Environmental Commitment

As our planet is forced to maintain ever increasing populations, pollution and damage, we all need to assume personal responsibility to minimise our impact on the environment. At South Pacific Travellers' World, we like to "do our bit". We use as little paper as possible, recycle materials as much as we can (especially printer and fax toner cartridges and packaging) and carpool or use public transport to work when practical. We turn off heaters, air conditioning and lights whenever possible to conserve our hydro energy and generally take time to be thoughtful about our work habits and environment.